MakeToys has released a statement via email that is informing people who purchased the toy on dates Feb 16th – 17th that if they have not had any movement with the tracking code OR have not delivered on time that they contact them immediately.

Update from Maketoys regarding MT-04 Nemesis orders.

It has been brought to our attention that several orders that were headed stateside that were sent out on February 16th and 17th have not had any movement in their tracking and they have not been delivered at this time.

We are aware of this issue and are currently looking into what might have caused this delay. We are very sorry for this happening, and while we do not control the postal services, we are working hard at finding a solution. If your package has not arrived at this time and your tracking has not been updated please email us right away and we will add your tracking to the ongoing investigation with Hong Kong Post. 

We do need your cooperation to ensure an expedited procedure. We would like to thank everyone for their patience during this frustrating crisis. We do understand the frustration and anxiety that goes along with missing packages and do want you to know that we are doing everything possible to find a solution to this issue.

We will of course ensure that either all these get delivered or will provide a new item if these packages are irrevocably lost. Please send us an email at info@maketoys.jp

if you have any further questions or if you have a package that is not updated in its tracking. Thank you for your support and your cooperation in this matter.