So MakeToys has really been on the grounds of “Making” things right with their customers. In the last two weeks I have received two emails notifying me that I can order new boxes to replace my broken “box.” (Mine didn’t necessarily come damaged.) The only fee here is the $12 fee and you can get as many as 10 boxes.
Did your Nemesis box come damaged?
We are now offering a simple solution.
We understand that the shipping box sent out for Nemesis was insufficient for shipping out these figures and understand the hurt and anguish many collectors went through when receiving damaged boxes.
We are doing what we can to rectify these issues and we have something for you. We will have some new boxes printed and ready for delivery to all those who wish to have a new mint box for their figures. The boxes themselves are free but there is a shipping charge that will be associated with it. You can order up to 10 boxes for a flat rate shipping fee of $11.95
If you are interested in taking advantage of these boxes they will be available to you through our site ww.maketoys.jp/shop. This item will become ready for order within the next few days.
We will only be accepting orders from now until June 15th. Once June 15th has passed we will no longer be taking any new orders for boxes for the Nemesis figures. This is a one time offer and we will be unable to fulfill any ‘received my boxes damaged again’ requests. We will ship these out with protection to ensure they do not get damaged in delivery but unfortunately we can not account for all mail mishaps.
If you have any further questions please just respond to this email with your questions. They will be answered as soon as possible.
Thank you for your support.
Now apparently customers seem to complain about just about everything. They came back and explained this further that the $11.99 fee is not money they are making off us, but rather the money they are paying a 3rd party that is now handling their order fulfillment.
Dear MakeToys Supporters
We must thank everyone for your support for MakeToys over the years. Without our supporters we would not be where we are at today and it is appreciated more than can be imagined.
Please understand that us here at MakeToys do exactly that, we make toys. We are very passionate about our toys and love to hear when our supporters are also happy with our toys. The MakeToys Exclusive Shop is a new thing for us and while we are good at making toys, we are still very inexperienced at actually selling them. We have started this with consultations and we have enlisted the assistance of another party to work with us with orders, shipping and service for our items. With each release we are learning more about how to operate and how to deal with issues that come up, both with our own items and with dealing with outer forces such as postal issues and delivery problems. Believe us when we say that we really are trying to find a solution that can cover all instances; good products, good service and fairness worldwide for our supporters.
First to address is the $12 that is required for the ‘free’ box. This $12 is not our fee but the fee that goes to the party that is handling our services. They are requiring a fee for each transaction that occurs and that fee is the $12. The costs of the boxes, the costs of delivery and any Paypal charges are actually coming right from our own expenses in an effort to express how unhappy we are with the outcome of this delivery. We hope that it is understood that we know we failed in the production of our shipping boxes and that we really would like to do what we can to make it right with everyone.
Because of the fee that is involved we thought it would be good to be able to offer more quantity for the boxes in an effort for the community to organize within same areas to order more boxes as a group, this way making an attempt to make the fee less overall. If 10 people were to get together and order as a group then the fee would only be $1.20 per person instead of the entire $12. We know that not everyone can get a group together like this but we are hoping that people can find a way to work together and be able to save on the processing fee.
We would like to express our deepest apologies to our supporters on our failure with the Nemesis shipping box and really would like our supporters to know that we are working very hard to overcome these issues to make future offerings better, simpler and safer for everyone. We ask that you have faith in our ability to learn as we grow and that in the future we will be as good at selling toys as we are at making toys.
We appreciate the opportunities you give to us to continue to create new concepts and ideas in toy form for our supporters.
Not many companies go to such great lengths to try and please their customers. MakeToys I consider one of the best in making 3rd Party Transformers. The quality, and prestige they provide in their final product beats just about every other one out there.