So MakeToys has really been on the grounds of “Making” things right with their customers. In the last two weeks I have received two emails notifying me that I can order new boxes to replace my broken “box.” (Mine didn’t necessarily come damaged.) The only fee here is the $12 fee and you can get as many as 10 boxes.
Did your Nemesis box come damaged?
We are now offering a simple solution.
We understand that the shipping box sent out for Nemesis was insufficient for shipping out these figures and understand the hurt and anguish many collectors went through when receiving damaged boxes.
We are doing what we can to rectify these issues and we have something for you. We will have some new boxes printed and ready for delivery to all those who wish to have a new mint box for their figures. The boxes themselves are free but there is a shipping charge that will be associated with it. You can order up to 10 boxes for a flat rate shipping fee of $11.95
If you are interested in taking advantage of these boxes they will be available to you through our site ww.maketoys.jp/shop. This item will become ready for order within the next few days.
We will only be accepting orders from now until June 15th. Once June 15th has passed we will no longer be taking any new orders for boxes for the Nemesis figures. This is a one time offer and we will be unable to fulfill any ‘received my boxes damaged again’ requests. We will ship these out with protection to ensure they do not get damaged in delivery but unfortunately we can not account for all mail mishaps.
If you have any further questions please just respond to this email with your questions. They will be answered as soon as possible.
Thank you for your support.
Now apparently customers seem to complain about just about everything. They came back and explained this further that the $11.99 fee is not money they are making off us, but rather the money they are paying a 3rd party that is now handling their order fulfillment.
Dear MakeToys Supporters
We must thank everyone for your support for MakeToys over the years. Without our supporters we would not be where we are at today and it is appreciated more than can be imagined.
Please understand that us here at MakeToys do exactly that, we make toys. We are very passionate about our toys and love to hear when our supporters are also happy with our toys. The MakeToys Exclusive Shop is a new thing for us and while we are good at making toys, we are still very inexperienced at actually selling them. We have started this with consultations and we have enlisted the assistance of another party to work with us with orders, shipping and service for our items. With each release we are learning more about how to operate and how to deal with issues that come up, both with our own items and with dealing with outer forces such as postal issues and delivery problems. Believe us when we say that we really are trying to find a solution that can cover all instances; good products, good service and fairness worldwide for our supporters.
First to address is the $12 that is required for the ‘free’ box. This $12 is not our fee but the fee that goes to the party that is handling our services. They are requiring a fee for each transaction that occurs and that fee is the $12. The costs of the boxes, the costs of delivery and any Paypal charges are actually coming right from our own expenses in an effort to express how unhappy we are with the outcome of this delivery. We hope that it is understood that we know we failed in the production of our shipping boxes and that we really would like to do what we can to make it right with everyone.
Because of the fee that is involved we thought it would be good to be able to offer more quantity for the boxes in an effort for the community to organize within same areas to order more boxes as a group, this way making an attempt to make the fee less overall. If 10 people were to get together and order as a group then the fee would only be $1.20 per person instead of the entire $12. We know that not everyone can get a group together like this but we are hoping that people can find a way to work together and be able to save on the processing fee.
We would like to express our deepest apologies to our supporters on our failure with the Nemesis shipping box and really would like our supporters to know that we are working very hard to overcome these issues to make future offerings better, simpler and safer for everyone. We ask that you have faith in our ability to learn as we grow and that in the future we will be as good at selling toys as we are at making toys.
We appreciate the opportunities you give to us to continue to create new concepts and ideas in toy form for our supporters.
Not many companies go to such great lengths to try and please their customers. MakeToys I consider one of the best in making 3rd Party Transformers. The quality, and prestige they provide in their final product beats just about every other one out there.
Well we all thought we were done with Age of Extinction right? Wrong… The internutz is buzzing with this guy. TFW2005, Seibertron (I think posted it first…), All spark, and so forth… Till all are one right?
I have to say I thought “I” was done, but dang this guy is spicy! Might go REALLY well with my Target Exclusive version. (Nice and white!)
Scoring in a nice Nemesis black and teal look I have a feeling this guy is going to sell quickly…
I fear if I share this link I might not get him for myself, however here is the source of this!
MakeToys has released a statement via email that is informing people who purchased the toy on dates Feb 16th – 17th that if they have not had any movement with the tracking code OR have not delivered on time that they contact them immediately.
Update from Maketoys regarding MT-04 Nemesis orders.
It has been brought to our attention that several orders that were headed stateside that were sent out on February 16th and 17th have not had any movement in their tracking and they have not been delivered at this time.
We are aware of this issue and are currently looking into what might have caused this delay. We are very sorry for this happening, and while we do not control the postal services, we are working hard at finding a solution. If your package has not arrived at this time and your tracking has not been updated please email us right away and we will add your tracking to the ongoing investigation with Hong Kong Post.
We do need your cooperation to ensure an expedited procedure. We would like to thank everyone for their patience during this frustrating crisis. We do understand the frustration and anxiety that goes along with missing packages and do want you to know that we are doing everything possible to find a solution to this issue.
We will of course ensure that either all these get delivered or will provide a new item if these packages are irrevocably lost. Please send us an email at firstname.lastname@example.org
if you have any further questions or if you have a package that is not updated in its tracking. Thank you for your support and your cooperation in this matter.
MakeToys has had a bit of a rugged reputation with shipping especially with this Nemesis figure. It is a huge boost here that they are wanting to work through the issue and make sure people get what they paid for.
This Transformer has received a lot of attention from Bruticus.net as it is a highly anticipated and detailed. Nemesis of any form seems to sell quickly, and for top dollar. Bruticus.net will continue to follow as this toy/collectors item continues through out this year.
It seems Nemesis has made its way into several online retailors.
TFsource just announced a limited supply for $169.99. (1 per person)
The Chosen Prime announced even earlier than that… At also $169.99
From the sound of it folks this is a popular toy / collectors item. If you didn’t get it after the first round, and second round MakeToys exclusive had then here’s possibly your last chance!
MakeToys Nemesis is now back on sale. From reading it sounds some people may have canceled their preorders… Lucky us as now we get the chance to own this figure! While supplies last go and order it!
The evil counterpart of Battle Sentinel!
Since Nemesis is the Chaos-processed Battle Sentinel, he shares every gimmick of Battle sentinel. He features a newly designed head sculpt, chest plate, a cape with chains and a cape seal.
By unlocking the cape seal, the cape can be opened and you can unleash the full articulation of Nemesis. The set also includes the Sword of Pneuma from the SP SG set.
Nemesis is available only in very limited quantities. Limit of two Nemesis figures per order. Will be on sale until all quantity is sold. Can be combined with the Assassin Ripper figure in a single order. Shipping is flat rate of $16.95 per order. Payment is due when order is completed.
Available in very limited quantities – Nemesis is now ready to purchase exclusively on the MakeToys webstore!
Orders are due to be shipped with a week to 10 days of being placed. Tracking will be provided.
The Nemesis figure stands 7 inches tall and comes with: Truck/Robot Tanker Trailer/Weapons bay Cape and Chain Remolded head Large Sword Small Hand Sword Two large blasters